This returns policy is included in the terms of service accepted at time of purchase.
We guarantee a refund if you are not 100% happy with your online purchase from Mustard Outdoors.
If there is any defect in the product on receipt, once opened, then it may be returned to us for exchange or a refund at that time. You can also return the product if it is not as you expected provided it has not been used. Products will need to be returned to Mustard Outdoors Limited trading as Mustard Outdoors within 15 days of receipt by you. Please contact us first via email firstname.lastname@example.org so that we know to expect your return and we can advise you of a suitable return address.
Once we have received the goods and ascertained that they, and their packaging are still in a condition that they can be resold for full original retail price, you will receive a full refund less any courier and packaging charges and any discounts received at the time of purchase.
Any courier costs you incur to return the product to us will not be refunded unless we have made an error. Courier costs are generally non refundable for undelivered, unclaimed or returned packages unless we have made an error. When an error has been made on our part and the product you received is not as expected please notify us to discuss covering your postage costs. If an item has not performed or lasted to its expected time period or warranty period you can contact us at any time to discuss a resolution.
Refunds will be made via your original purchase method.
Mustard Outdoors always aims to bring you products which offer you good value for money so if you are unhappy please let us know and remember you are covered by the New Zealand Consumer Guarantees Act.